return policy

At MAISON UNKNOWN, we take pride in delivering high-quality clothing that meets your expectations. Please review our refund and return policy before making a purchase:

All Sales Are Final

  • Due to the nature of our products, we do not accept returns, exchanges, or issue refunds on any clothing items.
  • We encourage you to carefully review our sizing charts and product details before placing your order.

Damaged or Defective Items

  • If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order.
  • Email us with your order number, a description of the issue, and clear photos of the damaged item. We will assess the situation and determine the best resolution.

Order Cancellation

  • Once an order is placed, it cannot be canceled. Please double-check all details before completing your purchase.

Custom Orders

  • For custom or personalized items, refunds or returns are not available, as these items are made specifically for you.

Contact Us

  • For any inquiries or concerns, please reach out to our team. We’re here to assist you.

By purchasing from MAISON UNKNOWN, you agree to the terms outlined in this policy.

 

The terms “we”, us and “our” refer to MAISON UNKNOWN.

request form