shipping

At MAISON UNKNOWN, we are committed to delivering your order promptly and securely. Please read our shipping policy carefully to understand how we handle order processing, shipping times, and related details.

Order Processing Time

All the clothes are handmade, which require a processing time of 7-14 business days of order being placed.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location.
• Estimated delivery times:
  • • Domestic Shipping: 3-7 business days.
    • International Shipping: 7-21 business days.
• Please note that delivery times may vary due to factors outside of our control, such as carrier delays or customs processing for international orders.

Shipping Destinations

• We currently ship worldwide
• For international orders, the customer is responsible for any customs duties, taxes, or fees incurred upon arrival in their country.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information. Use this to monitor your shipment’s progress.

Lost or Delayed Packages

• While we strive to ensure timely delivery, MAISON UNKNOWN is not responsible for delays caused by shipping carriers or customs.
  

Incorrect Shipping Information

• Please ensure all shipping details are correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

• For questions or assistance regarding shipping, feel free to contact us 

By placing an order with MAISON UNKNOWN, you agree to the terms outlined in this shipping policy.

The terms “we”, us and “our” refer to MAISON UNKNOWN.